Euroformat ChatBots has started their work

The quality control of the elevator equipment manufactured using Euroformat Plant’s production facilities is one of the company’s priorities.

With the vigorous growth of technology, increased competition, and service demands, it is important to interact constantly with customers. To make such interaction convenient and quick, the Euroformat Plant’s Quality Department launched Viber Bot and Telegram Bot public accounts to get feedback on all matters about the elevator equipment and mechanical works.

These accounts support the automatic registration of proposals for improving the operation of elevator equipment and the non-conformity certificates. All messages are reviewed by the company’s Service Desk and Quality Department and are registered in the company’s internal database detailing action owners and deadlines.